Do you ship worldwide?
Yes, I ship everywhere.
How much is postage/what are your shipping rates?
There is free shipping on any order to anywhere in the world. UK orders are sent by 1st class post and overseas are sent by Airmail. Insurance is available, as an optional purchase, and will be quoted at checkout depending on your address and value of your order. All orders over £75 are sent by a tracked method but only include insurance up to £50.00.
Where are you based?
In North Lincolnshire, England. I am a mail order only company.
Who do you use to process online payments and is it secure? I use Shopify Payments where you can pay with any credit or debit card. Alternatively you can use Paypal. Both of these payment gateways are fully secure. I do not hold any of your financial details. If you are in the UK you can also pay by instant bank deposit or a cheque drawn on a UK bank.
Do you do layaways?
Yes I do layaways. My preferred layaway is over 2 payments, the first being due immediately and for 1/2 the order amount. The second payment due within one month. If you wish to discuss a different plan please contact me beforehand. If the layaway is not completed but a payment has already been made on account, a refund will be given minus 10% of the full order amount, minimum £20, as a restocking fee. Please be aware that there are no refunds available on layaway items if the charm/bracelet is not to your liking. A website credit will be given instead, valid for 6 months.
How quickly do I get my order?
I aim to pack and dispatch your order within 4 working days of receiving your cleared payment (UK cheques will take 5 working days to clear). I do not dispatch on Saturdays. UK postage takes 1-2 working days for delivery, Europe takes 4-7 working days and USA, Canada, Japan, Australia and the rest of the World takes 7-10 working days for delivery.
Are all the items vintage?
All the charms are original vintage or antique except for our Modern Designer collection. I do not sell reproduction charms, ie; modern made to look old.
Do you buy vintage charms?
Yes, I do buy vintage and antique charms, either individual items, whole bracelets or collections. You can drop me an email along with photos and I will be happy to take a look and make you an offer if it is something I am interested in. Unfortunately I am unable to do valuations for insurance purposes.
I am looking for a particular charm but cannot find it, can you help?
If you can’t find what you are looking for on the site, drop me a line with what you want. I can let you know the next time one comes into stock.
Do you accept returns?
Yes I accept returns. Any item can be returned within 7 days of receiving it if you have a change of mind. For you to receive a refund (minus my original postage and packing costs) the item must be received back in the same condition that it was sent and you must notify me that it is being returned beforehand. You will need to pay for the return postage. If you are returning an item because it is faulty or has been grossly miss-described then I will give you a full refund and refund you for the return postage but this must have been agreed beforehand.
My order hasn't arrived, what do I do?
Unfortunately parcels do go missing. I obtain certificates of posting for all items and any orders over £75 are sent by a tracked method. Insurance is available at an additional cost for any order. I will happily pursue any claims for you, up to the insured amount, but I will have to wait for the appropriate time to have passed before I can make a claim through the post office. For UK parcels this is 15 working days and for overseas it is 8 weeks unless it was insured in which case it is 25 working days. If you are concerned that a parcel is missing just drop me a line.